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1. JOIN (REGISTRATION)
Registration at our website is FREE, you can become a member of RubyRubyShop.com without any admission fee or membership charges. Everyone can use services of RubyRubyShop.com, whether it is a member or not.
2. SAFETY MEASURES
Customer’s privacy and shopping information are encrypted with SSL secret code. So, we cannot see your Credit card number.
3. PAYMENT METHOD
We use a PayPal integrated system for payments. PayPal offerings worldwide: VISA / MASTER / American Express / Union / Discover / Switch / Solo / Giropay / Electronic cash / PayPal / PayPal online payment system has advanced security to prevent e-commerce frauds, therefore PayPal system is secure and successful online transfer system.
*NOTE : As we use PayPal Standard Integrated system, we do not have any access to credit card information of our clients. All credit card information of the income payments are safely encrypted by PayPal Company.
There are two available payment methods at our website:
4. STORE CREDIT
All items have their own credit, which you can use it as cash on this site.
You earn it when the order is practically shipped out.
You can check up your credit here, 'MY ACCOUNT -> Transactions'
Please enter amount you want to use at 'USE STORE CREDIT' stage on checkout.
5. HOW TO EDIT AND CANCEL ORDER INFORMATION
a. CANCEL order: For PayPal payment method (Before shipping)
Please contact us through e-mail or Contact us to cancel an order. If you already paid, you can be refunded immediately.
* Ordered but not paid order sheets are automatically discarded after 4 weeks, so you don’t need to contact us to cancel it separately.
b. After shipping : We consider any changes of your order after shipping as exchange and return requests. Shipping cost for return can be added, so please note this in advance.
6. RETURN & EXCHANGE POLICY
We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot provide 100% perfect deliveries. Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.:
A request for refund and exchange should be made within 7 days after the delivery dateIf 7 days already passed, Request can be refused.
1) Customer’s request: Return or exchange is possible if the item’s cost is less than 5% of the
total order cost. All returning and additional shipping costs should be paid by the customer.
2) On our side:
(1) Wrong or Missing Item: Refund and exchange is possible
(2) Lost or Damaged item: Refund and exchange possible if the item’s cost is less
than 5% of the total order cost.
(3) Delivery company's fault : Compensated by the delivery company
(4) If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.
All returning and additional shipping cost should be paid by the customer
The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
If a cancelled order cost is more than USD 100, there will be a 10% cancellation charge.
After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.
7. OUT OF STOCK
Sometimes, during packaging after an order was placed some items may occur to be out of stock or discontinued.
Sold out or discontinued items after the order was already placed: The sold-out item’s cost is refunded and, the rest of items from the order are shipped out.
The refund notification email about sold out/discontinued items is automatically sent to the customer's registered e-mail.
The buyer can see the refunded cost and details on the buyer's order sheet.
The refund amount is returned to the balance of the payment method. (to PayPal balance )
8. TO RETURN
Please contact us by e-mail with a “Request for Return Form” before returning anything. After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us.
Please pack the contents carefully to avoid damage.
Products must be resent within 7 days after the Delivery Date, which would be printed on the order packaging slip.
All FREE products and FREE gifts that were included to the order must be returned as well
Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.
All returns should be mailed to:
Attention : Online Returns
7 floor, 103, Doraeul-ro, Deogyang-gu, Goyang-si, Gyeonggi-do,10551, South Korea
Phone : +82 31 926 2043
Please follow our policy and use "Registered airmail" to return/exchange any purchased in RoseRoseShop.com goods. Otherwise exchange will not be processed.
We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides:
PayPal transfer :
Refunds for customers who provided payments via [PayPal Transfer] payment method could be provided instantly.
PayPal payment could be refunded as partially [Partial refund] as fully [Payment Cancellation]
Partial refunds for “Out of stock” items could be provide instantly after a request from a customer (Note: After monetary refund, the points which were added to your account as a refund will be deducted again)